Frequently Asked Questions

How can I purchase tickets for the theatre?

Tickets can be purchased online 24 hours a day, 7 days a week or through the box office Monday through Friday 10 AM – 5 PM, and 2 hours before all performances on weekends. We Accept VISA, MasterCard, American Express, and DISCOVER. You may find performances either on the individual production pages or via the full calendar of Fulton events.

Is there a discount for seniors?

Yes. We offer a $2 discount on single tickets, as well as on subscription tickets. The senior discount applies to patrons age 60 and over. The discount cannot be combined with other offers and cannot be transferred to patrons under the age of 60.

Are there any age restrictions on attending a performance at the Fulton?

Each person entering the theatre, regardless of age, must have a ticket. We leave decisions regarding age appropriateness up to individual parents, though we encourage parents of young children to consider our Family Theatre Series, rather than bringing them to our more adult oriented Premier Series productions. If you feel that your child will be entertained and engaged for the full length of the performance without distracting other audience members, we welcome his or her attendance. If any member of your group becomes disruptive, you may be asked to leave–no refunds. For more information about our Family Series, please visit: http://www.thefulton.org/performances/family/

Does the Fulton offer any kind of ‘group discount’?

Absolutely. Group discounts are available for groups of 15 or more. Contact our Director of Sales, Adam Andrusky 717-394-7133 ext. 134 or visit our Group Sales page for more information.

Am I able to purchase gift certificates for the theatre?

Yes. Give the gift of theatre to a friend, relative, co-worker or client. Gift Certificates are perfect for every celebration and may be purchased buy calling the Box Office at 717-397-7425.

Who should I contact if I lose something during a visit to the Fulton?

If you have lost personal items during a visit to the Fulton please call the Box Office at 717-397-7425 and an associate will be glad to help you.

In the event of inclement weather will my show be cancelled?

In general, the show must go on. The Fulton maintains a firm policy of not canceling performances due to inclement weather and cancellations are very rare. Patrons are urged to make every effort to attend.

Is there a place to hang my coat?

Yes, a self-service coat room is located off the main lobby (to the left as you enter) on the first level. The Fulton is not responsible for lost items. Please do not hang articles of clothing over the railings in the auditorium. For events in the Studio Theatre, a coat rack is available in the fourth floor lobby.

What is the Fulton’s ticket return policy?

All sales are final. There are no refunds, however, exchanges may be made for a fee. Current subscribers enjoy FREE ticket exchange privileges and lost ticket insurance.

What happens if I arrive at the theatre late?

The theatre is open to the public 30 minutes prior to each performance. Patrons who arrive after the performance has begun may be asked to wait until they can be seated at an appropriate moment in order to minimize the disruption to the other patrons in the theatre and to the performers on stage. Late-arriving patrons will be seated at the discretion of the House Manager and may not have access to the seats they reserved until intermission, if one is scheduled.

Where are the restrooms located?

Restrooms for the mainstage are located on each floor of the theatre. The main restrooms are located on the second floor and can be reached by taking the elevator or the Grand Staircase. All restrooms are handicapped accessible. Restrooms for the Studio are located in the fourth floor lobby. In general, the lines are shortest on the second level.

May I bring my cell phone or pager into the theatre?

We ask that patrons please silence ALL items that make noise during the performance. Cell phones and pagers are disruptive to the production and your fellow audience members. Please silence your device or check it with the House Manager.

Am I allowed to record productions at the Fulton?

Recording Devices of Any Kind Are Prohibited. Photographic, video or sound recording is a violation of copyright laws. Any devices discovered may be confiscated by the House Manager.

What is the Fulton’s smoking policy?

The Fulton strictly prohibits smoking inside the building. Please kindly step outside if you wish to smoke during your visit to the theatre.

Can the Fulton accommodate patrons in wheelchairs?

Yes. In the main auditorium, wheelchair accessible seating is available on the main floor in the front orchestra boxes and the rear parquet boxes. The Studio Theatre is fully accessible. Please inform us of specific wheelchair seating arrangements when ordering tickets.

Does the Fulton offer assistance for vision impaired patrons?

Yes. We are deeply committed to providing accessibility services for our patrons.

The second Saturday matinee (at 2 pm) and third Tuesday Evening (at 7:30 pm) of every production is audio described. Headsets are available from the House Manager.

Does the Fulton provide assistance for deaf and hearing impaired patrons?

Yes. The Fulton provides ASL interpreters and open captioning for the second Saturday matinee performance (at 2 pm) and open captioning (no ASL) for the third Tuesday evening (at 7:30 pm) of every production. If you have further questions, please send our Education and Outreach Department an email.

The Fulton is equipped with an assistive listening system. Headsets are available free of charge from the House Manager in the lower lobby prior to the show and should be returned to the House Manager or an Usher after the show.

Are refreshments allowed inside the theatre?

The Fulton Guild serves snacks, soft drinks, beer, wine and mixed drinks before the show and at intermission. All proceeds benefit the Fulton. Only bottled water and beverages in Fulton Theatre reusable lidded cups (available through concessions) are allowed in the theatre; all other food and drinks are to be consumed in the lobbies, not the theatre.

What are “Pay What You Want” performances?

On the first Tuesday preview of each Fulton Theatre Premier Series production we hold a large block of seats to be made available to patrons at Pay What You Want prices. These tickets are available starting at two hours before the performance and are sold on a first come, first served basis. The line for tickets often starts forming well before tickets go on sale, so plan appropriately. Tickets are subject to availability.