Fulton Theatre Company
Part-Time Sales Associate
Posted June, 2017
Position: Part-Time Sales Associate
Reports To: Sales Manager
Department: Marketing & Sales
Provide the highest level of service to all customers and potential customers, via phone and in person, seeking information, or purchasing tickets for events for Fulton Theatre shows and offerings.
The Sales Associate will greet customers and collect the necessary information to assist them with their ticket purchase. In the performance of his/her duties, the Sales Associates will primarily interact with customers in person and via phone, and sometimes via fax and email. He or she will use the Tessitura ticketing system to process ticket sales. The Sales Associate will consistently follow all Fulton Theatre performance standards and call patterns to provide an exceptional customer experience.
Create positive relationships with customers; discover their needs and wants as they relate to our events, membership programs, and related products and services.
Educate the customer about our events, subscriptions and services in order to provide the best possible entertainment solution.
Obtain necessary information through effective questioning and use of call script.
Maintain positive, enthusiastic, and professional communication with customer throughout all contact, including inbound and outbound calls, and face-to-face interactions at the Box Office window. Transfer genuine enthusiasm in every interaction.
Cross promote other Fulton Theatre products, including events and subscriptions.
Continually ask for the sale and thank every customer for his/her business or interest.
Serve as box office reservationist and perform all duties relating to the ticket purchasing process.
Receive and process orders for theatre tickets. Use the Tessitura ticketing system to create Individual show ticket reservations. Maintain confidentiality regarding various tiered pricing guides.
Know and comply with all Sales Office policies and standards.
Print tickets, process ticket orders, copy, sort, file and mail order confirmations. Process ticket exchanges, and other ticket requests.
Additional Sales Office responsibilities:
Professionally conduct cash, check, and credit card transactions utilizing only the assigned cash drawer. Accurately balance cash drawer at the beginning and end of each shift.
Make outbound calls to patrons from lists provided by the Marketing, Development and Education teams. This will consist of maintaining and following up personal call back lists, and maintaining patron’s annotations on each list based off the Annotations sheet provided, and entering responses correctly in the Tessitura Ticketing System via a CSI.
Other duties as assigned.
Key Performance Indicators:
Addresses customers enthusiastically, politely and professionally.
Answers all inquiries thoroughly and accurately.
Responds to all customers in a timely basis.
Avoids interrupting or talking over the customer.
Maintains a clean, neat, professional appearance.
Adheres to dress code; Fulton Theatre uniform is pressed and cleaned
Maintains a clean and orderly working environment in work area and throughout box office
Works cooperatively with team members from all departments
Accepts supervision and interacts with manger respectfully
Follows established “11 Steps to Complete a Reservation”
Cross sells Fulton Theatre subscriptions, shows and products
Uses approved scripted responses when answering questions and providing information
Has thorough knowledge of the Fulton Theatre’s location, facilities, events, and policies
Understands and adheres to the Fulton Theatre policies and procedures
In assigned position and ready to perform duties five minutes prior to scheduled time.
Completes assignments on time and according to instruction
Regularly updates supervisor and coworkers of problems and work progress.
Appearance and cleanliness
High school diploma
One to three months related experience and/or training
EXCELLENT communication skills and a positive attitude.
Ability to perform in a fast-paced, multiple demand work environment.
Ability to work a flexible schedule, including evenings, weekends, and holidays
Familiarity with popular software programs such as Microsoft Office.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.
While performing the duties of this job, the employee is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is also required to sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Stage fog may be used during rehearsals and performances. The noise level in the work environment is usually moderate. The noise level may be loud in the theatre lobby and auditorium.
Contact Lisa Hall, Sales Manager, email@example.com, for more information.